Refund Policy

Effective Date: 31.08.2026

At NACONIC LTD (“We,” “Us,” “Our”), company number SC844652, 55 Pentland Crescent, Rosewell, United Kingdom, EH24 9BJ, our mission is to empower individuals on their journey toward personal and professional growth through high-quality, transformational learning experiences. We are committed to your satisfaction and success. If a course or eBook you purchased on our website https://www.elevamenta.com (“Website”, “Platform”) doesn’t meet your expectations, we’re here to help.

1. 30-Day Satisfaction Guarantee

We stand behind the quality of our courses and want you to feel confident in your investment. That’s why we offer a 30-day satisfaction guarantee on all eligible digital courses and digital books purchased through the Platform.

If you are not satisfied with your course or eBook, you may request a refund under the 30-Day Satisfaction Guarantee within 30 days of the original purchase date, subject to the eligibility conditions set out below.

Unless a Product is clearly identified as non-refundable at the time of purchase, eligibility for the 30-day satisfaction guarantee is not affected by standard discounts or promotional pricing.

Please note that refunds are granted in accordance with the criteria specified in this Policy.

2. Statutory Consumer Rights

Nothing in this Policy limits or excludes any statutory rights or remedies available to consumers under applicable law.

The 30-day satisfaction guarantee described in this Policy is a voluntary refund policy provided by NACONIC LTD and is separate from any statutory rights or remedies that may apply to the purchase of digital content.

Where a consumer is entitled to a refund or other remedy under applicable consumer protection law due to digital content not conforming to the contract or otherwise failing to meet applicable legal requirements, such rights will apply independently of the eligibility conditions of the 30-day satisfaction guarantee.

No fee will be deducted from any refund or other remedy provided under applicable statutory consumer protection law.

3. Eligibility for Refunds

Refunds will be granted under the following conditions:

For Courses:

• The request is made within 30 days of the original purchase date.
• The course has not been completed in full (i.e., no more than 50% of the content has been consumed).
• The course was purchased directly through the Website. Purchases made through third-party platforms or partners are subject to their respective refund policies.
• The course was not purchased as part of a final sale or special promotion that was clearly identified at the time of purchase as non-refundable.
• No Certificate of Completion has been issued for the course.

For Digital Books (eBooks):

• The request is made within 30 days of the original purchase date.
• The eBook has not been downloaded or accessed.
• The eBook was purchased directly through the Website. Purchases made through third-party platforms or partners are subject to their respective refund policies.
• The eBook was not purchased as part of a final sale or special promotion that was clearly identified at the time of purchase as non-refundable

4. How to Request a Refund

To request a refund, please contact our support team via our website or email support@elevamenta.com with the following information:

• Your full name
• The email address used to make the purchase
• The course or eBook title
• Reason for the refund request (optional but appreciated to help us improve)

Refund requests are typically reviewed and processed within 5–10 business days after approval. The refund will be credited back to your original payment method.

5. Non-Refundable Items

The following items are non-refundable:

• Courses or eBooks purchased more than 30 days ago.
• Courses where over 50% of the content has been consumed.
• Courses where a Certificate of Completion has been issued.
• Gift cards or promotional credits.
• Digital books that have been downloaded or accessed more than once.

6. At what point may a refund be expected?

Refunds will normally be issued to the original payment method used for the purchase, in the currency of the original transaction. For card-funded transactions, refunds will be returned to the original payment card or payment instrument wherever technically possible.

Refunds are typically processed within 5–10 business days after approval. Depending on the payment method or financial institution, additional time may be required for the funds to appear in the User's account.

Where a refund to the original payment method is not technically possible, any refund to an alternative payment account or payment instrument will be processed only after the User's identity and ownership or control of the alternative payment account or payment instrument have been verified in accordance with our applicable verification procedures. Refunds will not be made to third-party accounts or payment instruments.

7. Abuse of Refund Policy

Our refund policy is designed to provide peace of mind and support your learning journey. However, users who repeatedly request refunds or exhibit behavior that appears to abuse this policy may be denied future refund requests and/or have their account access revoked at our discretion.

8. Need Help?

We're here to help guide you toward the right learning experience. If you have any questions or concerns about this policy or about your purchase, don’t hesitate to reach out to our team via our website or email us at support@elevamenta.com or info@elevamenta.com